Knowledgebase

To setup email on MS Outlook 2016:

1. Click on the Start Menu (or press the Windows key) and then search for Control Panel.
2. Once in the Control Panel, in the upper right-hand corner change View by: to Small Icons.
3. Click on Mail.
4. When the Mail Control Panel opens, select Show Profiles.
5. Click Add to add a new profile. Enter any name you wish for Profile Name and click OK.
6. Select Manual setup or additional server types. Click Next.
7. Click Internet E-mail and click Next.
8. In the Add Account window, enter the following information:
   • Email Address: enter your email address
   • Account Type: IMAP
   • Incoming Mail Server: imap.us.appsuite.cloud
   • Outgoing Mail Server (SMTP): smtp.us.appsuite.cloud
   • User Name: enter your email address
   • Password: enter your mailbox password
9. Click on More Settings then click the Outgoing Server tab.
10. Check the box for My outgoing server (SMTP) requires authentication.
11. Check the box for Use same settings as my incoming mail server.
12. Change Use the following type of encrypted connection to SSL.
13. Change the Server Port Numbers to the following:
    • Incoming server (IMAP): 993
    • Outgoing server (SMTP): 587 or 465
14. Click OK then Next.
15. Outlook will now attempt to send a test message using the settings you have just put in. If everything was entered correctly, the message will send out successfully. It may also take a few minutes to load up all existing emails in your mailbox.